RDP/SSH Errors

Incident Report for CloudShare

Resolved

This incident has been resolved.

Posted Oct 01, 2026 - 19:58 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 01, 2026 - 19:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 01, 2026 - 18:40 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 01, 2026 - 17:42 UTC

Investigating

We are experiencing some sporadic connectivity issues with our service. Connecting via RDP or SSH may result in an error message. If you are unable to connect to a VM, please try switching to Console (CON) mode. Our engineers are working to resolve the issue and we will continue to update you on our progress. We apologize for the inconvenience.

Posted Oct 01, 2026 - 17:35 UTC

This incident affected: Remote Access Services (Remote Access Services - Miami).