tag:status.cloudshare.com,2005:/historyCloudShare Status - Incident History2024-03-28T04:41:30ZCloudSharetag:status.cloudshare.com,2005:Incident/203187072024-03-31T07:00:00Z2024-03-21T11:28:26ZMIAMI - Network Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>31</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Scheduled</strong> - We may experience short outages in client vm's connectivity, vm imports and snapshot copies during this time.</p>tag:status.cloudshare.com,2005:Incident/203843362024-03-28T04:41:30Z2024-03-28T04:41:30Zuse.cloudshare.com Is Down<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:33</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloudshare.com,2005:Incident/203020262024-03-19T17:01:27Z2024-03-19T17:01:27ZMiami - degraded performance<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Monitoring</strong> - Performance is going back to normal.<br />We are continuously monitoring it.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloudshare.com,2005:Incident/202821862024-03-17T14:00:56Z2024-03-17T14:00:56ZMIAMI - Network Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>07:05</var> UTC</small><br><strong>Scheduled</strong> - Minor Internet and Import service interpretations are expected diring this time frame. Thank you for your understanding.</p>tag:status.cloudshare.com,2005:Incident/202335522024-03-13T16:00:25Z2024-03-13T16:00:25ZAmsterdam - degraded performance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloudshare.com,2005:Incident/201760682024-03-10T15:00:56Z2024-03-10T15:00:56ZNetwork Maintenance - MIAMI<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:34</var> UTC</small><br><strong>Scheduled</strong> - We may have some short service interruptions in the Internet connection from client vms, Imports and file uploads during this time. due to networking work in Miami area. Thank you for understanding.</p>tag:status.cloudshare.com,2005:Incident/202061862024-03-10T11:45:56Z2024-03-10T11:45:56ZNetwork - AMSTERDAM<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:43</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cloudshare.com,2005:Incident/201062122024-03-10T08:00:56Z2024-03-10T08:00:56ZNetwork Maintenance - AMS and SING<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cloudshare.com,2005:Incident/201062722024-03-03T08:00:56Z2024-03-03T08:00:56ZMiami Network Maintenance<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:50</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cloudshare.com,2005:Incident/200387392024-02-25T08:30:56Z2024-02-25T08:30:56ZRoutine Scheduled Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:24</var> UTC</small><br><strong>Scheduled</strong> - CloudShare will be performing routine maintenance and system upgrades. During this window our web application may be unavailable.</p>tag:status.cloudshare.com,2005:Incident/200002792024-02-16T15:49:02Z2024-02-16T15:49:02ZPublic Cloud VM Provisioning and Access<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>14:20</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloudshare.com,2005:Incident/199968302024-02-16T04:16:39Z2024-02-16T04:16:39ZAWS VM Provisioning and Access<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>04:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>03:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloudshare.com,2005:Incident/199128172024-02-05T15:44:09Z2024-02-05T15:44:09ZMachines using Public IPs have intermittent Internet access issues<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Update</strong> - CloudFolders from outside of CloudShare is not working</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Investigating</strong> - Please change Inbound Access to Secure Access (vs public IP)</p>tag:status.cloudshare.com,2005:Incident/195262152023-12-25T11:12:24Z2023-12-25T11:12:24ZNetwork Maintenance<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>11:12</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cloudshare.com,2005:Incident/195251332023-12-25T09:37:39Z2023-12-25T09:37:39ZNetwork Maintenance<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cloudshare.com,2005:Incident/195204492023-12-24T16:02:13Z2023-12-24T16:02:13ZAmsterdam Network Maintenance<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cloudshare.com,2005:Incident/195185342023-12-24T09:42:07Z2023-12-24T09:42:07ZSingapore Network Maintenance<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>09:04</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>09:04</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>08:22</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cloudshare.com,2005:Incident/191365832023-12-17T08:14:00Z2023-12-17T08:14:00ZUpcoming Non-Service Impacting Maintenance Alert: Changes to Public IP Ranges in our Amsterdam Region<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>08:14</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:39</var> UTC</small><br><strong>Scheduled</strong> - The upcoming scheduled maintenance activity will involve changes to our public IP ranges. <br />The following subnets will be added:<br />95.142.28.0/24 ,95.142.27.0/24<br />Which will be replacing:<br />91.199.215.0/24, 91.221.222.0/24<br /><br />Please inform you IT department in case they require to whitelist those ranges. <br /><br />There is no impact expected during this maintenance window. <br /><br />For any questions please contact support@cloudshare.com</p>tag:status.cloudshare.com,2005:Incident/192349952023-11-28T16:01:16Z2023-11-28T16:01:16ZSlow Environment Preparation Times in Miami<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:53</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloudshare.com,2005:Incident/189930822023-11-02T21:03:45Z2023-11-02T21:03:45Z"Deceptive Site Ahead" Security Warning<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Identified</strong> - Browsing our platform (https://use.cloudshare.com) is working now.<br />This is caused by an incorrect phishing warning detection problem by Google.<br />We have fixed it by changing the problematic DNS name.<br /><br />Accessing public IPs web pages via vm.cld.sr DNS will still result in the phishing warning.<br />We are trying to resolve it together with our domain provider and Google.<br />In the meantime you can try using a different browser (Firefox, Edge, Safari)</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Investigating</strong> - A false security risk warning appears when browsing various CloudShare web pages.<br />We are currently investigating this issue together with the Google Safe Browsing team.<br />In the meantime you can click "Visit this unsafe site" or use Firefox or Edge.</p>tag:status.cloudshare.com,2005:Incident/189132202023-10-24T20:47:54Z2023-10-24T20:47:54ZSome latency to and from Miami DC<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>19:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Update</strong> - The issue is from one of the uplinks towards Equinix (Telia). We are trying to reach them.<br />Not everyone is effected by this, only ones who are routed through AS1299 (213.248.75.1)</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>Investigating</strong> - Some routes to our ISP have PL and high latency.<br />We have contacted our ISP to investigate.</p>tag:status.cloudshare.com,2005:Incident/186637922023-10-02T11:00:26Z2023-10-02T11:00:26ZCloudShare service is unavailable<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloudshare.com,2005:Incident/185435752023-09-19T14:26:36Z2023-09-19T14:26:36ZAmsterdam - degraded performance<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Investigating</strong> - We see degraded performance and high latency on our Amsterdam storage. We are currently investigating the root cause.<br />We apologize for the inconvenience.</p>tag:status.cloudshare.com,2005:Incident/181404082023-08-14T16:04:01Z2023-08-14T16:04:01ZAWS instance creation degraded state<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.cloudshare.com,2005:Incident/180945022023-08-09T13:00:05Z2023-08-09T13:00:05ZAmsterdam - Issues with vms provisioning<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:45</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>